How fast can I get a new connection?

After coverage confirmation, installation is usually scheduled at the earliest available slot. Time may vary by area and technician availability.

Do you provide service in my area?

Coverage depends on your exact address. Submit a connection request with full address or call support for instant coverage confirmation.

Is there any installation charge?

A one-time installation/setup charge may apply depending on location, fiber distance, and equipment requirement.

What documents/info are needed for new connection?

Typically: full name, mobile number, email, and complete installation address. Our team may request additional details if needed.

Can I choose a custom package?

Yes. Select "Custom Package" on the connection form and mention your requirement. Our team will suggest a suitable plan.

Can I upgrade or downgrade my package later?

Yes, package change requests are supported based on technical feasibility and billing cycle policy.

Can I transfer/relocate my connection to another address?

Yes, relocation is possible if the new address is within coverage. Relocation/setup charges may apply.

Do you support business/corporate users?

Yes. Home and business users are both supported, including tailored plans based on bandwidth and usage pattern.

How do I track my connection request status?

After form submission, our team contacts you on provided mobile/email for coverage confirmation and next steps.